eurostar cancellation insurance eurostar cancellation insurance

To make a claim visit www.azgatravelclaims.com For details on the cancellation of policies, refund requests and queries relating to policy cover please call 0371 200 2457. 0000018812 00000 n This person will be responsible for carrying out any special obligations which we place upon him/her. 0000197925 00000 n ), provided you can easily carry such articles and they can be fitted into the luggage spaces provided. 0000431248 00000 n 0000135201 00000 n Please note fencing swords can be carried as permitted luggage provided they are in a protective case. 0000213297 00000 n 0000172310 00000 n Since we incur costs in cancelling your travel arrangements, you will have to . 1.1 By using the service you agree to be bound by these terms and conditions in full. If your cover does not meet your requirements, please contact us within 14 days of receiving your policy confirmation for a refund of your premium. You can then either scan your paperwork and email traveller.care@eurostar.com or you can call 03432 186 186. If you wish to cancel your ticket, for whatever reason, no refund or alternative tickets will be given. FCA authorisation can be checked on the FCA register at https://register.fca.org.uk/s/, E-mail: Insurance@allianz-assistance.co.uk, 2023 Eurostar International Ltd. All Rights Reserved. This website is owned and operated by Eurostar International Limited. 52. 0000176739 00000 n 23. By using the service you assume all responsibility and risk for use of the service; (v) Eurostar does not control, nor is it in any way liable for, data or content that you access or receive via the internet when you use the service; (vi) that we are not responsible for restricting access to data or content that may offend or upset you; (vii) that it is your responsibility to ensure that any minors in your care watch age appropriate material only. 21. Swords (ceremonial and real).Sword sticks & umbrellas containing a sword blade. Eurostar: Eurostar cancellation insurance - See 96 traveler reviews, 32 candid photos, and great deals for Paris, France, at Tripadvisor. 0000122325 00000 n For more information, please see our Privacy Policy at eurostar.com/uk-en/privacy-policy. If you abuse the e-ticketing systems you may not be permitted to continue to use the e-ticketing systems and home printing functions. Car ParkingThe conditions governing the parking of motor vehicles and bicycles are available for inspection at our stations where this facility is offered. 0000224293 00000 n To claim you'll need to be able to show your original tickets and all your receipts. Thats why weve teamed up with Allianz to give our passengers travel insurance. Where there are anyinconsistencies within these Conditions of Carriage, the condition more favourable to the passenger willapply. 0000148590 00000 n 0000182031 00000 n 0000179854 00000 n If you contact us less than 48 hours prior to your departure, we will assist you if you attend the Eurostar departure area but, in the event of multiple assistances booked for your train, we may not be able to guarantee you being able to travel on your booked train. 0000015972 00000 n 0000211705 00000 n Exchange or cancellation of Business Premier tickets for travel to or from the Netherlands is only possible before your scheduled departure time. Enter your details below to request an eVoucher or exchange your ticket. 0000190598 00000 n 0000174070 00000 n 0000309854 00000 n 0000125141 00000 n No railcard or railpass reductions will be permitted. E-mail: Insurance@allianz . We have teamed up with Allianz Global Assistance to provide travel insurance About us . 0000161061 00000 n 2.6 If you use the app to access the services you agree that it is licenced to you on the basis of this agreement and subject to any rules or policies applied by any app store provider or operator from whose site you downloaded the app. 0000161434 00000 n From time to time updates to the app may be issued. 0000016550 00000 n For annual multi trip policies, insurance is available to persons up to and including 64 years old at the start date of the policy. The amount of compensation will depend on the length of delay: Length of delay. Why can't I claim my compensation online? 0000017662 00000 n 0000225681 00000 n 0000249965 00000 n 0000196825 00000 n 3.2 You agree that you will stop using, or modify your use of the service if requested to do so by any employee or agent of Eurostar. These will be confirmed on your policy confirmation once the policy is purchased. 0000158647 00000 n If your train has been cancelled or announced as delayed before departure by more than 6o minutes,you canreschedule your trip for another dateorswap your ticket for an e-voucher, which you can use to rebook later in the year or claim a cash refund. 5.3 You agree to indemnify and hold harmless Eurostar and its suppliers, licensors, officers, directors, employees, agents and affiliates from any claim, liability, loss, damage, cost, or expense (including without limitation reasonable legal costs) arising out of or related to your use of the service, any materials downloaded or uploaded through the service, any actions taken by you in connection with your use of the service, any violation of any third party's rights or an violation of law or regulation, or any breach of this agreement. You are free to book hotels, car-hire and other ancillary products separately. You dont have to travel before the expiry date, simply make your booking by then. 0000258205 00000 n 0000183486 00000 n 0000211337 00000 n ticket you should call Eurostar. You acknowledge and agree that Eurostar is not able to control, nor is it in any way liable for, minors watching inappropriate or upsetting content; (viii) access to the internet via the service is dependent on the train having a good signal from the local mobile telephone network transmitters and receivers therefore we cannot guarantee full service all the time. The applicable rules and procedure when submitting a request to the Mdiation SNCF Voyageurs are governed by a Mediation agreement (Protocole de mdiation) Eurostar International Limited has entered into. 9. DOES IT MATTER WHO I BOOK MY TRAVEL ARRANGEMENTS THROUGH? 0000191155 00000 n Compliance with Eurostars Instructions, Customs and Security Requirements and behaviour at our premises and on-boardYou shall not prevent our staff or agents from performing their duties and must follow all of the instructions given by our staff or agents, the station managers staff and the infrastructure managers staff. 0000384437 00000 n 1.1 By using the service you agree to be bound by these terms and conditions in full. If you wish to use the promotional code for a child they will be required to travel at the adult rate. 0000130341 00000 n Ticket ExchangesTickets may only be changed if the particular fare type allows it and for the same origin and destination stations. 54. 6. 0000144524 00000 n Eurostar tickets are subject to availability, which may be limited. 0000131489 00000 n Get reimbursed for lost, damaged or stolen bags. You have a European Health Insurance Card right? 0000160119 00000 n If a Eurostar cancellation or delay means you are going to miss your onward journey then Eurostar will help you with your additional expenses. 0000163243 00000 n Withdrawal of ticketsTickets remain our property and if you fail in any material respect to comply with any condition governing its use, your ticket may be withdrawn or invalidated by our staff or agents. 0000123095 00000 n You can telephone Free Spirit on 0345 609 8864 or Eurostar will not be liable for any passenger failing to make the departure time indicated on their tickets. The Protocole de mdiation is accessible online on https://mediation.sncf-voyageurs.com/saisir-le-mediateur/ and in the Mdiation SNCF Voyageurs annual report.Alternatively, in the UK, you can contact London Travel Watch on enquiries@londontravelwatch.org.uk or write to London Travel Watch, 169 Union Street, London SE1 0LL. We may vary the terms of your cover and the premium rates at the renewal date. Eurostar does not guarantee the security of the service and that unauthorized third parties may access your computer or files or otherwise monitor your connection. Claim for meals, accommodation and other covered expenses if you experience unexpected delays. Any person bringing an action under these Conditions of Carriage irrevocably submits to the jurisdiction of the English Courts. 0000019576 00000 n 0000124736 00000 n Can I use my compensation e-voucher to buy travel insurance at eurostar.com? All tickets offered under this promotion are non-exchangeable (i.e. 0000180583 00000 n 0000202542 00000 n 0000209100 00000 n 0000170780 00000 n 0000269997 00000 n 0000135951 00000 n 0000166597 00000 n The promotional code cannot be applied to child fares. InterpretationThe use of the words "we", "our" and "us" in these Conditions of Carriage, refers in each case to Eurostar International Limited, and the use of "you" and "your" refers in each case to any passenger or passengers travelling on our trains. If your train is delayed for 60 minutes or more,you are entitled to claim compensation. 0000175997 00000 n Imitation or toy guns that have the appearance of a genuine weapon. 0000149501 00000 n www.biba.org.uk Tel: 0370 950 1790 0000146766 00000 n (iv) not to disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the app or attempt to do any such thing except to the extent that such actions cannot be prohibited. 1.3 You warrant that any registration information that you submit to us is true, accurate and complete. Your location is London. 27. You may take one pushchair and one car seat per child on board at no extra cost and in addition to your individual allowance. Then, when you get to the Checkout page, enter your9 or 16 digite-voucher code and click 'apply'. . Eurostar will not be responsible for any passengers failure to comply with the above requirements. Eurostar shall not be responsible for any indirect, special or consequential damages or losses suffered by you or any third parties. 0000148208 00000 n Alternatively, please call our claims department on 020 8603 9643 or, Email: travel.claims@allianz-assistance.co.uk, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited* (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority under registration number is 311909. 0000132937 00000 n These Conditions of Carriage are originally drafted in the English language. 8. Where there are changes in the published train times after you purchase your ticket but before your date of travel: (i) you may decide not to travel, in which case you would only be entitled to a refund if permitted in accordance with paragraph 31; or (ii) subject to availability, you may be able to exchange your ticket for a different Eurostar train service in the same class of travel as stated on your original ticket. If you bought your policy at the same time as your EurostarTM ticket, call 03432 186 186, otherwise call 0371 200 2457 . Please note that we are unable to give you any advice on whether this product is suitable for your needs. 0000165804 00000 n 0000157182 00000 n Do not to infringe upon the privacy of others while using the service, this includes the transmission of still or moving imagery of other people nearby. If you apply for an e-voucher after your outbound travel date but 7 days before yourreturn inbound journey we will be able to issue an e-voucher equal to the value of your inbound journey only. References in these Conditions of Carriage to "paragraphs" are to paragraphs of these Conditions of Carriage. Your e-voucher codecan be found on the e-voucher email we sent you. Delayed or cancelled trains. The promotional code has a cash redemption value of 0.001p and is not transferable or assignable. 0000438622 00000 n Travel Insurance Claims Department; PO Box 451; . Registered in England. 0000151852 00000 n 0000216381 00000 n Looking to cancel a Eurostar package deal due to factors which may fall outside of our insurance policy. This information will be stored in a central database, controlled by our administrative staff and will be accessible electronically. 17. 0000206026 00000 n ), If you need to postpone your trip for any other reason,you can reschedule for a later date with our flexible tickets. 0000250170 00000 n 2. 3.1 You must not use the service for any unlawful, immoral or improper purpose and in accessing the service you must: (i)Act lawfully do not act in any way that could be unlawful or encourage others to act unlawfully. 0000264963 00000 n 0000121573 00000 n You will need to check in advance with the relevant national authorities in the country of boarding and destination. *Terms and conditionsapply, Eurostar International Limited is an Appointed Representative of AWP Assistance UK Limited (trading as Allianz Global Assistance) which is authorised and regulated by the Financial Conduct Authority (FCA). 14. Please refer to those other railway operating companies for details of their conditions of carriage: links to help you with access to some of these are provided on our website:www.eurostar.com. For terms and conditions for eVouchers and Paper Gift Vouchers please scroll down. 0000220053 00000 n 0000213126 00000 n 24. 0000215468 00000 n These Terms and Conditions shall be governed by English Law and the exclusive jurisdictions of the English Courts shall apply. Do not disturb other people nearby with excessive noise or alarming imagery. You then DON'T need to take out any additional insurance for specific parts of the journey, it will already be covered. 0000148774 00000 n . 0000250569 00000 n WHO DO I CONTACT IN THE EVENT OF A MEDICAL EMERGENCY? It's never good buying cancelation policy from the party who actually supplies your tickets. 0000168296 00000 n Found itemsYou may not regard any item which you find on our premises or trains as belonging to you and must hand over any such item immediately to a member of our staff (or, in the case of money, to the appropriate police staff) for safekeeping. You are solely responsible for your use of the service and the consequences of such use. The invalidity or unenforceability of any of these terms and conditions shall not affect, impair or invalidate any of the remaining terms and conditions. 0000310217 00000 n Cancellation, Delay and Luggage Insurance. As that is what all responsible travellers do! When you are making a journey and have to change trainsIf you have to change trains on a journey you are making, you will be responsible for transferring yourself and your luggage between the trains and, if necessary, between stations. Youll enjoy all the protection of cancellation, delay and luggage insurance, plus extra coverage in case of a medical emergency or if you need to return home early. Mondial Assistance (UK) Limited FCA registration number is 311909. 5.2 You agree that, except for death and personal injury arising from the negligence of Eurostar, we shall not be liable in contract, tort, negligence, statutory duty or otherwise for any loss or damage whatsoever arising from or in connection with the service, including without limitation damage for loss of business, loss of profits or revenue, business interruption, loss of business information, loss of the use of the service, loss of goods, loss of contracts, loss or corruption or information or data or any other direct or indirect pecuniary loss (even where we have been advised of the possibility of such loss or damage). Registered office: Times House, Bravingtons Walk, London N1 9AW England; No:02462001; VAT Number GB 991 292 001.