how to turn off closed caption on xfinity peacock how to turn off closed caption on xfinity peacock

When I press down button nothing happens it will not move down? Could you elaborate a bit further as to the meaning of does not work? At Peacock, we're committed to supporting our customers with accessibility needs and to making our website and products easier for everyone to use. There is NO speech bubble. Here are a few ways to turn off closed captioning on peacock: If youre watching peacock on a web browser, you can turn off closed captioning by clicking the CC icon in the bottom right corner of the video player. With the advent of progressive video formats such as mp4, mkv, ogm, its now possible to embed subtitles as a separate stream along with video, audio, etc. Xumo Play requires a consistent internet connection in order to work properly. I get to the button in lower left that says sub titles are off but I cant seem to change it to on. Please allow 30 seconds for the subtitles to turn off. It doesnt matter which device youre using; subtitles are always an option if you need them. Click on the choices, which will be On or Off, depending on if it is on or off already. One way is to go into the settings for the show you're watching. Navigate to the Subtitles button using your remote and choose whether you want to turn them Off or On. Closed captioning (which Peacock also refers to as subtitles) is available for content on Peacock. Try clearing cache and relaunching Peacock. How do I turn off closed captions while using Peacock? I have the same situation with my flex box. When the sidebar menu appears on your screen, scroll down and select Closed Captions. How to turn off closed captioning in Peacock app, Turn off closed captioning on Peacock. If exiting Peacock then resuming it later on, the closed captioning came back, regardless of what the setting was. On some HD TV Boxes, this is labeled Subtitle Setup and may be on the second page of the Setup Menu. Peacock TV is one of the most popular video streaming services owned by NBC. The first way is to go into the settings menu for the show that you're watching. However, to some people closed captions on Peacock can be a nuisance. And, my new X1 Remote/Controller does not have anything labeled as "OK". These instructions refer to the buttons on your X1 Remote (Down Arrow and the button in the middle of the arrows). Nothing else, Solved: How to turn on closed captions on Peacock TV - Roku. OK SO I CANT TURN IT OFF ON MY LR TV. Steady rain in afternoon. Click on the icon named text bubble, which is, in this case, the subtitles button. You need to open the Peacock App and then click on Settings. ), and more. If you're watching a show on Peacock and you want to turn off the closed captioning, there are a few different ways that you can do so. When you return to the Xfinity Stream app, captions should display in the style that you have chosen. The main feature of the service is its budget. (First generation Siri Remote). THE #1 BR HAS NO BOX AND CONNECTS VIA INTERNET IT HAS NO PROBLEM. I cannot get rid of closed captioning on peacock no matter what. I cannot seem to find anyplace to select it on Peacock. Or show me how to get i. while playing a channel or on-demand program, press down the right to the CC icon and press OK to toggle on/off. We and our partners use cookies to Store and/or access information on a device. You may have noticed the text of some TV programs and movies with subtitles on the bottom of your screen. Turn Closed Captioning On or Off Using the Xfinity Voice Remote . There are other problems as well. you did not give enough information. This is happening on my main TV and #2 and #3. Read more In the "General" settings, How to Turn Subtitles On or Off on Peacock TV - Alphr. Closed captioning is a very useful feature to have for the hearing impaired, but sometimes it can be a nuisance for people who are not deaf or have trouble hearing. Any action you take based on the information found on cgaa.org is strictly at your discretion. Me too- I want to watch Olympics without captioning, please fix! I have tried the center button and clicking on the left arrow. Its off on both the TV and Xfinity preferences. I get no closed caption. 4. Try DirecTV Stream with a 5-day free trial. Required fields are marked *. To do this, tap the three lines in the upper left-hand corner of the app. Looks like there might be some good news! Press select or down (while watching a video) Click left to reach the speech bubble icon. Espaol. Swipe up from the bottom of the phone screen (or click anywhere on the screen) to pull up the play option. "Another way to turn off closed captioning is to go into the app's general settings. Disable the Closed Captioning or Captions options. Continue with Recommended Cookies. If you see the letters "CC" on the right side of the screen, go there to toggle the closed . Stream new movies, hit shows, exclusive Originals, live sports, WWE, news, and more. How do I enable closed captions while using Peacock? I didnt use pause button at all just middle operating button with four separate directional buttons and fixed in 3 seconds !!!!! The only difference is the controls (buttons on remotes and hotkeys on PCs) used to manage the subtitle settings. 4. How to turn off closed caption on Peacock on Xfinity? Or show me how to get it, why can't I get closed caption on Peacock. While playing video on Peacock, press down on your remote control and move to the left until you get to the rectangular icon. Keep checking for updates to ensure you have the latest version on whatever device you are using. Having trouble getting cc on Peacock tv. How do I get closed captioning on Peacock.? @user_69e9f1 Hello and thank you for reaching out over our Xfinity community Forum. Another way to turn off closed captioning is to go into the app's general settings. Go to your Android device's Settings. Please be aware that some channel manages their own content programming, including closed captions on content. The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off. Please make sure the navigation bar is selected and scroll to the left to the Text Bubble icon. Id like to check your signal levels and equipment health on my end to make sure we don't miss any steps. To do this, tap the three lines in the upper left-hand corner of the app. Click on that, and a new window will appear. Captioning is a feature that allows translations for the hearing impaired. Subtitles are for speaking voices, while closed captioning describes all audio. Additionally, users can try to select videos that are less likely to require captions, such as those with minimal dialogue or those in which the dialogue is spoken clearly. ! . In fact, I can't even get the (orange) highlight to move to the 'speech bubble.' In addition, have you followed the instructions above on trying to remove that option? To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. But then we first have to understand what closed captions are on Peacock and why its a bother to some people. You can actually view the steps to turn on or off the subtitles in the Peacock App by clicking here https://comca.st/3xYO9cI. If you are not using Comcast equipment, you can review how to turn Closed Captioning on the Peacock app here: Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Scroll down and tap "Accessibility". Thanks for responding. Now, press OK when itturnsyellow. In your browser window, in the corner on the left, click on an icon, which will be labeled Comments. The text will be yellow if you move over it with your cursor. Please allow 30 seconds for the subtitles to turn off/on. You will usually be able to see the changes in 30 seconds or immediately. https://www.xfinity.com/support/articles/peacock-app-faqs, https://www.peacocktv.com/help/article/subtitles, https://www.peacocktv.com/help/category/watching-peacock, Example program where you experienced this (Movie/Episode/etc). Others have a unique, proprietary OS, such as LGs webOS and Samsungs Tizen. I also tried the series Yellowstone, and closed caption doesn't work there either. @ComcastJessie Thank you for your reply. 2. If you're watching a show on Peacock and you don't want to see the closed captioning, there are a few ways to turn it off. The consent submitted will only be used for data processing originating from this website. Xfinity For full functionality of this site it is necessary to enable JavaScript. #2. The point is that the Peacock TV app operates the same way regardless of its OS. 3. Pull up the playback options with your finger. An example of data being processed may be a unique identifier stored in a cookie. I cannot seem to find anyplace to select it on Peacock. Knowing how to turn closed captioning and the subtitles on and off your Peacock account will be a lifesaver if you want to watch your favorite shows and movies in noisy areas or dont have your earphones. Try contacting Comcast about this problem: Our result was that they had no idea and all the things that they asked us to do really fouled up our tv such that they determined that we needed to have a technician come out to resolve the problem two days later. Simply press and hold the microphone (Mic) button, and say "Closed Captions" or just "Captions." . Peacock TV Review - Streaming Got Better in 2023? 2. Scroll down to the "Settings" section and tap "General." In addition to the situations mentioned above, the text can be useful if you cannot disturb the silence in the room while watching a video, or, on the contrary, theres a lot of noise around and you cannot hear anything. Closed Captioning Settings on Android 4.4 KitKat or Later. Peacock currently has 2 seasons of Days of our Lives available for streaming. With the tip of your finger, pull up the playback options from the bottom of the screen. Simply cycle through until you find the option that says "off" and then press the button again to confirm. All you need to do is find the button in the app interface. Steady rain in afternoon. Pull up to see the playback options using your finger. Related Read: What cities are close to malibu? I too am having the same issue on the peacock app. Scroll to the left to the text bubble icon to select your preferred language option in subtitles. The changes will be applied within about thirty seconds. How to Turn Subtitles On or Off on the iPhone Peacock App, How to Turn Subtitles On or Off on the Android Peacock TV App, How to Turn Subtitles On or Off on the Roku Peacock TV App, How to Turn Subtitles On or Off on the Apple TV Peacock App, How to Turn Subtitles On or Off in the Peacock TV App on a Smart TV. To Turn It On or Off. Pull up the playback options with your finger. If your devices settings allow subtitles and they still arent working, you can use this link to contact the Peacock customer service team. Select General and proceed to Accessibility Settings. I have tried hitting the center button on my xf1 remote and then using the left arrow. Comcast Customer Service supports TTY/TDD. When I cast from my phone, there's a subtitles button right above the play/pause. Furthermore, subtitles can be a peacemaker if you watch something late at night and dont want to wake anyone up. After that, It should show Subtitles, select NONE, and you should be set, I can't turn off the captions either. Look forSubtitles, and you can choose the subtitle you want orturnitoff. 3 Navigate to Closed Captioning and press the right arrow to Enabled or Disabled. Subtitles get used to display the spoken language in movies, TV shows, commentaries, and more, such as voices on a TV show, people talking in movies, aliens speaking, commentary, advertisements, and other similar vocal videos. I know how annoying that closed captioning feature can be when you do not want it there. From the closed caption sub-menu, find the option labeled "CC Off," "Disable Closed Captioning" or any variation of these titles. Thank you for keeping us updated! Unplugging your TV box from the wall plate (not the back of the box), waiting 60 seconds, then reconnecting the power cord, will reset your TV box and force an update to push through. Acquaint yourself with the extended list of voice commands . etc. You are using an out of date browser. Just find the right menu in the interface of the website and you can customize your movie viewing experience. Peacock not showing up on LG smart TV, Quick Fix, Slide your finger down on the remote trackpad. You will see the pop-up menu appearing, which will show Audio and Subtitles. There will have a choice between On, Off, or English. Keep in mind that some titles will also have a Spanish option. The changes will still get applied. Before we take a closer look at subtitles, we need to address the term closed captioning. Many web pages use subtitles and closed captioning interchangeably, even though they are different. If you're watching a show on Peacock and you don't want to see the closed captioning, there are a few ways to turn it off. Launch the "iPhone Peacock TV app" and start the content you want to watch. Look for a button on your remote control. On your computer, sign in to your Peacock TV account via browser. I had another issue with my tv so I had a tech out to my home. Ben Patterson I don't have a problem with other apps. Make sure that the "Off" option is selected, and then click "Done" in the bottom right-hand corner. Also, we ask that you please ensure that Closed Captioning has not been turned on on your actual TV. Steady rain in afternoon. To turn off closed captions on Peacock from the official website you need to follow the steps given above. not so far. 5. ), we ask that you please review this Peacock app article (https://www.peacocktv.com/help/article/subtitles), or visit the Peacock TV app site directly here: https://www.peacocktv.com/help/category/watching-peacock. Please allow 30 seconds for the subtitles to turn on. Save my name, email, and website in this browser for the next time I comment. This worked for me. You can decide to disable Caption or customize the feature. There is no foolproof way to get rid of closed caption on peacock, but users can employ a few methods to try to minimize its presence. So, you are the one to determine whether you need closed captions when watching Peacock content or not. Friday: Morning showers. you need to click twice on the < button to get to the text bubble. Hey there, @nosyone, we definitely want to get your Peacock app working properly! In the list of items on the left, select "Settings" Heres how: If youre watching Peacock TV on your Apple TV, youll need to use the remote to manage subtitles just as you do with Roku. However, keep in mind that if you are using your iPhone, you need to download it from the App Store. Most of the recommendations include," click on the silver button in the middle." Some remote controls have a button that allows you to turn off the closed captioning feature. Mar 16, 2021. The instruction I found online earlier today said to "press on the remote." The closed captioning may be a hidden menu at the bottom of the screen. If you want to adjust your subtitles or closed captioning, you can do so while playing a movie or show on Peacock. If you want to disable or enable subtitles and closed captions before you start streaming on your Peacock account, you can do it from the settings menu. Simply press the "CC" button. He fixed the problem. For additional information on Peacock please see this article. When the service menu comes up, nudge the CC option to CC1. Move the cursor anywhere across the screen. One of the leading comparison points for streaming platforms is user-friendliness. The significant benefit of streaming platforms such as Peacock TV is portability. In the new window, you'll see a checkbox next to the option for "Closed Captioning." Can't xfinity get in touch with Peacock and explain the problems that customers are complaining about? I have to go out of the peacock app and back in and then subtitles show. How do I remove subtitles from my TV using x finity remote. I DO NOT want them. Closed captioning on the TV and on the X1 box, is turned off in both. I'm experiencing the same problem with the Peacock App only, can't get rid of the closed captioning. You will see an option to turn closed captioning on or off. This feature is helpful, especially if viewers are deaf or have partial hearing loss. Use the navigation arrows on the remote to select Setup. Once a program begins playback, hit theOKbutton on your Xfinity remote to pause it. Vocational, Technical or Tra. While playing video on Peacock, press down onyour remote control and move to the left until you get to the rectangular icon. If so, I can definitely further review with you. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, The recent change to the Peacock app which introduced profiles, appears to have turned on closed captioning by default and I cannot turn this off., Please provide EXACT instructions to turn this off. On your PC, sign in to your Peacock account through your browser. This closed-captioning bug is a major problem and will murder the app if it's not fixed. , It is on automaticcally on all other Comcast broadcasts/channels as well as on Netflick and other channels that I watch through Roku., i have tried watching Peacock on more than one TV and have the same problem. For example, captions typically indicate the dialogues of people or characters, but in some cases, additional comments can be used to explain some action, complex term, etc. In the bottom left corner of the browser window, click on the. When you're watching a show or movie, you can press the "CC" button on your remote to turn off the closed captioning. 4. However, we have provided some general instructions below that should help you to disable closed captioning on peacock. Once you find that, you can simply turn it off. Also on Roku TV all interfaces are almost similar in principle, so it shouldnt be difficult. Can you try the following steps to see if you can turn them off? Then, scroll to the left text bubble icon and select/click None. Step 4. 3. I can not use the arrows to navigate to the speech bubble, either. Steady rain in afternoon. The only difference in accessing the subtitles for Peacock TV is where the Select or Menu button resides. The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Is it lagging? IVE TRIED TURNING IT ON AND OFF BUT SOME THINGS NEVER CHANGE. I hope your Friday and week are going great so far, aside from these apparent issues you were experiencing turning off the subtitles. How do I fast-forward a closed captioned Video on Comcast? Closed captions are a great option for when you want to watch Peacock without disturbing others in the room. It is the only way we can watch our San Francisco Giants games this weekend for some incredibly stupid reason, likely something to do with revenues than it will tank. Are you having issues with CC with the Peacock app as well, or just in general with your cable? However, if youre using a device like an Android TV or an Amazon Fire TV Stick, then youll need to enable subtitles and closed captioning manually. First, on the bottom right-hand corner of the video player, you'll see a button that says "CC." High of 59 . Scroll down to the "Settings" section and tap "General." In the "General" settings, there will be an option to turn off closed captioning. One of those options will be "Turn off closed captioning.". Since they are enabled by default, the user doesnt need to do anything to activate them. If you have a question or issue regarding Closed Captioning, email us at accessibility@comcast.com or call us at 1-855-270-0379. when I start watching a new show on roku tv, it does not show subtitles, even when all is set. Related Read: How to buy a closed business? Peacock TV subscribers are fortunate to get an intuitive and minimalist interface.