openreach head office contact number

We're committed to making sure we're improving our planet for generations to come. Openreach Support Contact Number and Email Openreach offers multiple channels you can use to contact support, with each channel dedicated to offering help to a specific situation. Myself and my team cover the whole of the UK. Up to 5 Office Contact Number: 0800 783 2023 Website: http://www.openreach.co.uk/ Facebook Twitter Instagram YouTube Note: Some Numbers provided above may be not toll free number, so please verify call charges and before call. As a result of this, BT gave Ofcom a list of voluntary commitments, which included making Openreach a distinct company with its own staff, management, purpose and strategy. To raise a complaint, or enquiry, that relates to the provision of telephone/internet services, engineer appointments, faults or compensation, youll need to go through your Communications Provider. When our customers let us know theyre unhappy with any part of the service we provide, well do our best to make it right, learn and act on the feedback. The quality of information on this pageis dependanton your feedback. The email address to write tois gavin.e.patterson@bt.com, If you complaint to BTand it is resolved successfullylet me know! Meanwhile Openreach were connecting 8000 properties per week to FTTP with the aim of reaching 3 million premises by 2020,[12] a target that was to increase following the publication of the Government's "Future Telecoms Infrastructure Review" and an increase in the supply of FTTP by alternative network ISPs. In 2017, Ofcom published the Digital Communications Review. At Openreach, we pride ourselves on making sure we provide excellent customer service. I take no responsibility for incorrect numbers or info here. Kelvin House, 123 Judd Street, London WC1H 9NP. [34] Instead, Ofcom decided that Openreach should cease to be a functional division of BT and instead become a legally separate company within the BT group, something which Ofcom said could "be implemented within months". We've resolved over 70,000 complaints about providers in the communications sector January 2016 to December 2017. We're part of the fabric of the UK with over 37,000 colleagues part of the Openreach family - we believe it's important and right for us to fairly represent the diverse and inclusive communities that we serve. 0800 9177550 From outside the UK +44 800 9177550 For all Ireland journalists, please call +44 7713 332974 BT Newsroom 1 Braham Street London E1 8EE United Kingdom Get directions Media enquiries form Contact BT for help and support with your BT broadband, TV, home phone or mobile. They make 80,800 provision visits on copper, fibre and TV, and manage 90,000 repairs to its copper, fibre and broadband networks every week, remove around 40,000 unused cable connections from its exchanges and provide another 75,000 every day. Were a wholly owned subsidiary of BT Group and a legally separate business. It was established in 2006 following an agreement between BT and the UK's telecoms regulator, Ofcom, to implement certain undertakings, pursuant to the Enterprise Act 2002, to ensure that rival telecom operators have equality of access to BT's local network.[1][2]. Read this document:Code of practice for residential customers and small businesses. Worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. Go to Solution. If one of our engineers is coming to your home or business for any reason, theyll call or text you first to check youre in, get some details about your address (like where to park), and tell you roughly when theyll get to you. London [13], Since its founding, Openreach has been criticised for its broadband speeds[15][16] and for what its critics regard as the decreasing competitiveness of the UK's internet infrastructure,[17] A study conducted in 2015 found that the UK had lower average speeds than Sweden, Norway, the Netherlands, Switzerland, Finland, Denmark, the Czech Republic and Belgium, but higher average speeds than Germany, France, Italy and Spain. 30 minutes laterI was contacted by theHigh Level Complaints BT teamwho offered arefund and compensation. We learn from all the complaints we handle and use that insight to . Fibre broadband is now available to more than 148k homes and businesses in Belfast, Province wide more than 575k homes and businesses can get Full Fibre Broadband, Technology capable of delivering download speeds of up to 1Gbps. We also use them to offer content that's personalised and relevant to you. Shouldyou find an effective way of complaining to BT an address or phone numberthatgets youthrough that I havent published, please share it with me! Genesys named a 2022 . We have a range of ways to get in touch for new and existing customers. free lookups / month. E1 8EE, Registered in England and Wales No. Search over 700 Openreach Limited runs the UK's digital network. Service updates. For enquiries relating to booking a Boots Opticians appointment or amending an existing one - Call 0345 125 3752. Clive Selley CBE: Chief Executive Officer We're a wholly owned subsidiary of BT Group and our customers are the 688 communications providers who sell phone, broadband and Ethernet services to homes and businesses. Phone Number . [21], BT have been accused of abusing their Openreach monopoly,[22] which generated almost 35% of operating profits in 2016,[citation needed] particularly by underinvesting in the UK's broadband infrastructure,[23] charging high prices and providing poor customer service. [30], BT Group's acquisition of mobile phone operator EE, which received regulatory approval in October 2015, was partly funded using 1.7bn of Openreach's revenues. Many thanks. We use cookies to bring you a great browsing experience - and to find ways to make it even better. While you are waiting for a replygo through the normal channels of ringing an advisor. We've helped over 70,000 people like you. National security threats and personal privacy, Intelligence and Security Committee of Parliament, "Final statements on the Strategic Review of Telecommunications, and undertakings in lieu of a reference under the Enterprise Act 2002", "Did Separating Openreach from British Telecom Benefit Consumers? 1 Braham Street Forkey information and guidance on the ethos of procurement in BTGroup and how we work with our suppliers visit ourSelling to BTweb site. The majority of the members are independent. [3] Ofcom previously argued that BT had significant market power in the British telecommunications market, specifically in residential voice services, business retail services, leased lines, wholesale international services, and wholesale broadband and fixed narrowband services. Each year we let all our stakeholders know how we're performing, the key activities we're undertaking as well as our legal commitments on gender pay. You can call Openreach customer support 0870 218 3812 Phone Number given here and solve your queries. Openreach headquarters is run by an executive team. [41][42] Between 2010 and 2012 the UK intelligence community initiated an investigation aimed at Huawei, with increasing urgency after the US, Canada and Australia prevented the company from operating in their countries. We also use them to offer content that's personalised and relevant to you. Have a query and not sure who to contact?. [24], In January 2016, a cross-party report by the British Infrastructure Group of MPs, working from data from the Office for National Statistics, found that around 5.7 million broadband customers in the UK had internet connections that did not reach Ofcom's acceptable minimum speed of 10Mbit/s. Phone & Broadband Existing Order Enquiry. We want to make sure that everyone, everywhere in Britain, can be connected, and we do that by building the best possible network to serve them. Cables, poles, cabinets and manholes are looked after by Openreach. An investigation by the Competition and Markets Authority said it was not a competition issue but a matter for Ofcom, and Ofcom undertook its own enquiry. Field Telecommunications engineers install and maintain the physical network wiring from the telephone exchange into end customers' premises on behalf of 537 communication providers (CPs) which sell services directly to end customers. But were independently governed. BT Group today announced Birmingham's landmark Three Snowhill development will be its primary new home in the city and provide a future-fit workplace for thousands of colleagues. Your supplier will be able to work with Openreach if necessary to , Contact BT for help and support with your BT broadband, TV, home phone or mobile. ", "BT aimed to get true fibre to 25% of UK. The functional separation of Openreach from BT has had mixed results, according to economists J. Gregory Sidak and Andrew Vassallo, who have argued that while Openreachs creation produced the short-run benefit of lower prices, it also led to long-run costs, such as declines in telecommunications investment, customer satisfaction, and measures of the United Kingdoms global competitiveness in telecommunications.[5]. [35], On 29 November 2016 Ofcom ordered BT to legally separate its Openreach division, with Openreach becoming a distinct company within the BT group. Openreach want to know if any part of their network (outside the boundary of your property) has the potential to be a danger to the general public. [8] The deal was the largest in ECI's history. Find out whos who. Our Business directory offers quality and professionally edited company listings, which are organized in the most relevant categories that enable customers to easily, locate businesses and businesses to easily find customers. To raise a complaint, or enquiry, that relates to health and safety concerns, employee behaviour, personal injury, damage to your property, quality of workmanship, wayleaves or planned movement of Openreach equipment. Make a note ofthe advisors name, however they may only give their first name for security reasons (or alternatively ask for their EIN number). From the families and friends that come together at weekend sports events, through to the coaches and communities that help support young people. Our people Please select from the dropdowns below for other contact pathways. Please help update this article to reflect recent events or newly available information. 0800 028 4387 Monday to Friday, 8am - 6pm Saturday, 8am - 1pm Get in touch New Business Want to find out more about how we can keep your business moving? 10690039. Alternatively you can call us on 0800 023 2023 (option 1). Our customers are the 690+ communications providers who sell phone and broadband services to these households and businesses. If they dont have a badge, dont let them in. These include cookies that allow the sharing of anonymous data with selected third-party partners. 4190816, EEE producer registration number : WEE/AH0065TW, Protecting consumers & delivering content, UK individual Capital Gains Tax & your BT shares, Applying responsible tech principles across the value chain, Supporting small businesses to go digital, Partnering with charities on digital skills, Working with suppliers to get to net zero, Building towards a circular BT and beyond. [28] Openreach are accountable to each of the telecoms providers, as well as Ofcom. I can only find a bunch of websites and forms to fill in and I really need to speak to someone directly in regards to obtaining a map of openreach pole locations in my area. It's our mission to build the best possible network with the highest quality of service, and make sure that everyone in the UK can be connected. Next accounts made up to 31 March 2023 Although we trade on behalf of BT plc, we have our own distinct brand and were independently governed. If your complaint is so far unresolved, try sending an email.NOTE: This is only for use once you have triedraising a complaint using the main telephone numbers below.BT Sales 0800 800 150 or BT Faults 0800 800 151. Let me help you trymy fresh approach! I have helped so many distressed people bysuggesting theyemail the CEO of BT Retail, Gavin Patterson. BT Openreach What a great place to work! Customer Service DirectorBT PLCCorrespondence CentreDurhamDH98 1BT, You could write to BT Head Office,British Telecommunications PLC81 Newgate Street,London EC1A 7AJ. , We need to know about something that's unsafe ASAP so please report it straight away.. 2 Openreach Customer Service Engineer interview questions and 1 interview reviews. Openreach also manages the connections between the MDF and the BT Wholesale/local-loop unbundling (LLU) termination points located in the exchange, often referred to as jumper connections. Openreach Limited is a wholly owned subsidiary of BT Group. Openreach headquarters executive team Meet the team providing strong leadership to Openreach headquarters. Keep your email factual. Most of all getyour complaint escalated if you are still unhappy with the outcome. We don't just recognise that our advisors have their own style, we embrace it by encouraging you to handle calls in your own way, one that matches your personality. Contact BT. We stick to the highest standards of health, safety and wellbeing across the whole of our business, making sure that everyone - our colleagues, our partners, our communities - returns home safe and well. Seemingly without fail, his secretary picks up the complaint and passes it to the right people. Looking for a particular Openreach employee's phone or email? And wherever possible we route calls to the closest contact centre, helping you start conversations and build rapport. If you're at home or work and have a problem with your phone or broadband or want to change an engineer appointment you MUST contact your service provider (the people who you pay your bill to). I found this info on forums and have just collected together what I thought might behelpfulto resolve your issue. If youre a customer of an ISP, you should contact them about any service issues or faults. [14] By June 2018 G.fast technology had been made available to premises in 40 locations. (business & personal). Other executives include Marc Allera, Chief Executive Officer, Consumer Division; Clive Selley, CEO, Openreach and 47 others. Openreach has been awarded the status of 'Superbrand' for 2020/21. I found most of these alternatives on forums on the Internet. To accept or reject analytics cookies, turn on JavaScript in your browser settings and reload this page. By May 2019, when it had connected 1.2 million premises to FTTP, Openreach aimed to have connected 4 million premises by 2021 and 15 million by around 2025. To report any of the following, please call us on 0800 023 2023 (option 1): For more information contact our fleet solutions partner. Registered in England and Wales No. Openreach Web: Openreach.co.uk Email: hlcopenreach@openreach.co.uk High Level BT complaints phone number 0800 3289393 The board of directors names can be found here Our board The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. They will raise the issue with us on your behalf. Openreach is made up of four divisions service delivery, fibre and network delivery, strategic infrastructure development, and headquarters. From your mobile it's 0800 800 150 or 0800 800 151 and this is chargeable. The building, in the heart of the city's business district, will become a key hub with between 3,000 - 4,000 colleagues set to be based there .