why won't my dvr play my recordings optimum why won't my dvr play my recordings optimum

What's happening? Last night, and continuing into today, I started having the same problem -- and workaround (not that I should need one) -- when trying to set other recordings. All my scheduled recordings ceased appearing in my Library at 8:00PM (EDST) Saturday, 30 April and still unable to view or record anything today. Hi there! MSNBC But suddenly this week we dind it not listed on our DVR recordings, and when we go to guide we cannot get it to record at all. It would work for a few weeks then stop scheduled recordings. I've called them 7 times and they are useless! Otherwise, just make sure Background recording is set to On, and everything should work just fine. Press the Windows logo key + G to open Game bar when playing a game and you will be asked to open Game bar. I called tech support at Spectrum and spoke to 2 very nice gentlemen but neither seemed to have a clue as to why it happened or what they were doing about it. Hi @The_Way_I_See_It! How do I need to talk to get this taken care of? If you go to the guide or scheduler after the start time of the selected programme the viewing or recording . If you want a response from the company it is best to contact Customer Support. Had a new one connect, new main board fitted, it worked for a week then stopped. Using the arrow buttons on the remote select 'Saved'. I engaged a support agent who coordinated real time with Xfinity Engineering to understand the issue. Select "Xfinity Support" from that list. Right now, the challenge to Spectrum is getting Cloud DVR to hold onto its reliability over extended periods of time, And for many customers with Cloud DVR service, that has not happened yet. Press PAUSE while watching any channel. , Multiple times I've done a Restart/System Refresh/actually unplugging the DVR box, I have the series "Felger and Mazz" on nbc sports Boston on schedule and it has been recording it fine, but looking at the episode scheduled for tomorrow (1/4) it is not listed on the 'to be recorded' list. So if you have this problem report it as a fault to you retailer. Heads up friends! And it is recording repeat episodes, when I always set the DVR for new episodes only. If I choose a different recording it will play fine. Because this feature is actually more demanding than it seems, and if youre rocking an older hardware, youll probably be able only to take screenshots from your favorite game, but not to record any clips. paul1277 post. I am able to watch NFL games on my local channels and on ESPN, but not on the NFL Network. Yep I had that multiple excuse until I pointed out that I had the same problem with the built in freesat recording, which I believe do not use multiplex. But what if this feature doesnt work, and youre unable to record your games? An "Xfinity Support" graphic replaces the "To:" line. It looks like that did the trick! I had two recordings. 10:47 PM My mother always manually sets her DVR programming. Privacy Policy. 08:09 AM I'm spending too much money on an unreliable service and I am not happy about it at all. If youre not sure how to do that, follow these instructions: I also have to mention that some games dont recognize when Windows button is pressed, so if you notice that you can record some games, but you cant record others, go to Xbox app, Settings, Game DVR, and set different shortcuts for recording. I have my DVR set to automatically record several shows. Optimum TV app. Unlike the boxes, cloud DVR is extreamlly depdent on reliable Internet signals and equipment. Wait 5-10 minutes for functionality to be restored. . in, 13-09-2018 And when I selected the program the episode information had the appearance that it was recording. Log in with your Optimum ID and password. First, you will need to open the Optimum App on your computer or device. To fix the issue, restart Game DVR: Close the game. Try to skip back and replay, or stop and restart the recording. If the program you are currently watching pauses, then the PVR functionality has been successfully restored. (Although I note that the red dot WAS showing on the X1 app on pc and phone.) My recording scheduled for 6:00pm started as scheduled. For example, Penn and Teller Fool Us airs 9pm-10pm. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. I get similar errors on my Android phone app and web page interface. in. Unplug the receiver or DVR power cord from the wall or back of the box. For example, Penn and Teller Fool Us airs 9pm-10pm. The recordings in question were three NFL games. I have been recording programs on DVRs since 2005, and unless the power was out, never had a problem. Can someone please help me with this?? This brings up the recording options. We have recorded the late night Brian Williams show for ages. Plug the receiver/DVR back in on the third time and leave in. I went intoMenu , then Broadcasting, Expert settings then TVkey Interface , then Guide. I recommend rebooting your modem and running a speed test to verify your internet is working well. Please try again later" errors that lock me out of playing a recording appear to only affect one recording. Other systems show progress thumbnails so you can see where you are, but not Spectrum, it's all guesswork. My DVR is refusing to record some shows and I'm unable to determine why. The DVR issue has been occurring for about a month. We recommend installing Restoro, a tool that will scan your machine and identify what the fault is.Click hereto download and start repairing. Before starting the troubleshooting process, however, check if your PC has the latest version of the Xbox app on Windows 10. We're sorry that didn't solve your issue. (This same exact issue also happened to me from 19 to 22 April. Its crazy frustrating because now were missing decent chunks of every show we record. Select Settings from the Start menu then go to Update & security, and select Check for updates. Sometimes if you open the actual My DVR application and play from there instead of selecting the show from the MY TV section it will work. 21-01-2018 Check availability. in. You will then see the screen flash twice, which means the game is recognized. Sign in. It also happens when I am not watching On Demand, but it seems that it will always happen if I am watching On Demand while something is supposed to be recording. I'm watching on Roku tv's and I've noticed that the series / shows that were supposed to be recorded yesterday and this morning are still listed under the 'Scheduled' tab, and they did not record. I have tried rebooting my devices, the router, the gateway modem and the problem persists on the on recording. Some Windows 10 users might be having to trouble recording game clips using Game DVR. Choose Open folder to see your captures in File Explorer under Saving captures. It seems that intgermittent problems are occuring with Cloud DVR across divisions. If you go to the guide or scheduler after the start time of the selected programme the viewing or recording indicator has disappeared. They start on time and finish 3 minutes late. All it takes is a few steps. Our team wants to reach out and touch base. .They are on the Roku., WEB and Android. If you do not have a connection, connect your router to your DVR / NVR using a different Ethernet cable. Learn how to troubleshoot problems with your U-verse TV DVR recordings. I then disconnectedthe phone from my WIFY and restarted it andthe app using my wireless data. This is my second go-round with Cloud DVR - I used ATT for a year before switching to Spectrum (only because their CDVR more than doubled in price) & ATT was 100% reliable in recording/storing/playback.. Athough CDVR technology does have the ablity to outperform all other methods of recording, Spectrum just can't seem to get with the program. AMD: AMD Radeon HD 7000 series, HD 7000M series, HD 8000 series, HD 8000M series, R9 series, and R7 series. Even if I turn off the cable box and back . They even say I have not heard if this before! Some PC issues are hard to tackle, especially when it comes to corrupted repositories or missing Windows files. Custom keyboard shortcuts may sometimes not work because some games block keys. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); If you have a tech problem, we probably covered it! Of note I can go a couple days without a problem then have a day or two when the error will occur once or a couple times on different recordings - times. This is an unofficial, informal discussion forum about Optimum, where you can share concerns and information, and organize to advocate for better service! If you are having troubles fixing an error, your system may be partially broken. Its not even worth it to watch a recorded show because you miss so much. Time-saving software and hardware expertise that helps 200M users yearly. Our scheduled viewing and scheduled recording function on our TV has recently stopped working. Please let us know in the comment section below if we somehow missed any issue known regarding Game DVR. Even if I turn off the cable box and back on again, it will always do that when I select that particular show. Before posting a new question, please check out our, You are currently viewing the Spectrum Community Archives. We are very happy to hear that and were able to assist! You can select these functions and they will show in the scheduler however no notifications are received or recordings started. Guiding you with how-to advice, news and tips to upgrade your tech life. Now, press Windows button + G again, and you should be able . Am I the only one who is having issues? I know its been a couple days since you last reached out. This is not applicable on TiVo Mini VOX. I've been able to watch recorded NFL games of my local team, but these three recordings I had issues with were not my local team. They all show the same list of recorded programs. Invalid password, please complete all fields. I dont know if you have tried this but it has now worked for me. Wait 10 seconds. Reconnect the power cable to the Digital Box. Apparently the DirecTV DVR is showing that General Hospital is set to record all this week and that the episodes are new, but so far none of them have actually recorded. I canceled the series and rescheduled the series and after about a minute it showed up in the recordings list. We will be looking out for message! Because this action fixed an earlier scheduled recording I rescheduled all my series including this one earlier this morning hoping it would proactively stop the missed recordings. Hello, Our scheduled viewing and scheduled recording function on our TV has recently stopped working. Follow the on-screen instructions to complete set up with your remote. I just received new tv remote from spectrum and having same problem. Unplug the power cord of the DVR from the wall or from the back of the box and wait ten seconds. Recording may sometimes work only once or twice. Its a very easy thing to do, but if youre not sure how, just follow these instuctions: Theres a slight chance your game isnt compatible with the Game DVR feature. I watched one and when I came back to watch the other both were gone. Recordings stopped showing on the recorded list sometime Saturday. Screw both ends of the coaxial cable back in. Do you have a different device with the Spectrum TV app or computer you can use to go to watch.spectrum.net to check if you can see the recordings there? It will get about 20 minutes of an hour show. In the search box on the Windows taskbar, enter Task manager, and then select that desktop app. I also noticed that this issue depends on the app. Service unavailable at this time. I am going to send a private message from our Community_Help handle to request further information. mv020 over 6 years ago. Recordings from DVR are pix. AT&T Community Forums. (This takes 5-8 minutes and impacts any DVR recordings in progress.) , I've done a reboot and a refresh on the DVR and tried multiple times over an hour with the same results. Give them a gift from AT&T that connects them to what they love. And now to top it off the RCD-1007 and WLP-999 errors are back on a couple recordings. . Or is it proper to address this on this platform? I couldnt believe a 1 month old TV could have failed somehow (the hard drive is fine) and felt a setting must have changed somehow.I tried this and it worked for me and sorted the problem. So, just go and update your game, if the update includes the DVR support, youre good to go. The Cloud DVR is really annoying at times. Please try again later, DCD-1002. in, 21-01-2018 I though my shows were coming through the dish not over the internet. Want to learn how to use the Support Forums? Press the Resolution button located on the bottom of your TiVo Mini. But an hour ago I tried a full reboot by unplugging the box, waiting 30 seconds, then plugging it back in. I've been having the same problem! I searched through the sub and didnt see anything about this so I figured Id post my issue regardless. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It just appears to randomly occur. Optimum.net is compatible with a wide range of browsers. Not associated with Microsoft. Jump to a forum. When I tried to watch my recording, rec'd msg that it was no longer accessible because there was no internet. I then came out ofthe Menu, and as a test went into the TV Guide to bring up all programmes, set a scheduled Recording for a programme that was due to start in about 10 mins time, and at 5 mins before the programme was due the 5 minnotification now appeared and it subsequentlyrecorded the timed programme. If you look on I posted my emails I had with the UK CEO. The programs were for Home Again recorded on a local channel. Disclaimer: This sub is not affiliated with Optimum or Altice USA in any way. 21-01-2018 Normally the HDMI port is not connected to the DVR. I had one series recording that was scheduled to start at 6:00 am this morning. We've given up all recording attempts and as for Samsung recommendations - we tell all our friends! I would have the issue in the Android TV app, but if I launched a web browser or used the Android app on my phone, the recording would play just fine. Please do not take this as a personal complaint of you but I really like the concept and get frustrated when I cant use it. 09:20 PM It works ok a good part of the time but I believe errors and glitches appear too often in its operation. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Ask a question. Recently, for no reason as she has not at all edited any of her recordings, shows are recording anywhere from 4-8 minutes late, and stop recording on time or a minute late. When I go to the live show, it says it is recording, but its not. 03:59 PM We strongly recommend that you upgrade to a more current browser. Thanks for post, unfortunately my set does not have TVkey option available in expert settings. {{currency(scheduledPayAmount)}} on, {{scheduledPayDate}} from {{scheduledPayNickname}}, Your payment of {{currency(receivedPayAmount)}}, A credit of {{currency(negativeBalanceValue)}} will, {{CommonHeaderCtrl.currentLoggedInUser.inbox.messageCount}}, {{CommonHeaderCtrl.currentLoggedInUser.phone.count}}. Ensure all cables are plugged in correctly. Cloud DVR remains a work in progress and seems to be hit and miss around the country. in. I used the web page interface to cancel the series and rescheduled the series and the recording now shows up in the CDVR listings as recording. If you are having troubles fixing an error, your system may be partially broken. Help would be appreciated. Make sure you've got the recording space for that marathon of your favorite show. DVR will NOT record shows on certain channels HELP! It looks like you're new here. From here you can cancel the recording, or change the settings (which is what we want to do). Were mainly talking about older games here, because new titles are all compatible with this feature. I hope the moderator will send this up to engineering as a system-wide issue so that it can be appropriately resolved. Click here to return to the previous page, We will debit Has Spectrum done any surveys on the customer satisfaction of the CDVR? Some show up and then disappear and then come back with a different episode number. To power cycle your DVR / NVR, please power it off and disconnect the power source for approximately 30 seconds. Please try again later errors that lock me out of playing a recording appear to only affect one recording. Smart Resume for Fast-Forwarding Commercial Breaks in Select DVR Recordings Smart Resume lets you easily resume watching your program after fast-forwarding through commercial breaks in DVR recordings. Below, you will find a list of several known issues with Game DVR and some solutions we found: Users wont see the Game bar in PC games in full-screen mode. Skip to main content. If you're still unable to fast forward after . Highlight "Play" and press SELto start watching. I canceled a series recording and then reinstated it, but it still has not recorded anything this evening. Would you be able to confirm what channels and titles of the programs are that you are experiencing trouble with? The most important component for running Game DVR is graphics card, so if you dont have enough powerful graphics card, you wont be able to use all Game DVR features. The proof that they knew about this issue was when they said I could have the same issue with new TV as it was an ongoing unfixable issue, which was sent to me by email from the UK CEO's office. I'm sorry for the inconvenience, but glad you were able to find a fix! Cookie Notice None of my scheduled recordings were recorded at all on both Saturday and Sunday. Also a couple other programs scheduled to record later today are not showing up. At 6:20 or so it did not appear to have started recording even though it had the double dots on the web page guide indicating it was scheduled. Anyone have any insight as to what the issue maybe? I had a KS9500 and had the same issues. Only one of them is connected to the associated TV set by HDMI. Technical support is no help. Would I recommend Samsung to my friends - what do you think? (Of course this still doesn't explain why the scheduled recording for Williams disappeared to begin with.). I am experiencing the same issues on all devices.In an effort to do some problem analysis I used my android phone to try to play the recordings and had a similar error message Recording UnavailableWere sorry were unable to play your selection. It has occurred on my local channel 16 PBS WPTDDT on title This Old House, on my local channel 18 WRGTDT on title Bob Vilas Home Again, channel 58 FNCHD title Fox News Live, channel 75 FS1 and 26 ESPN various sporting events, and other channels. Every once in a while, when I select a recorded show to watch, it won't load -- the screen will go black for a few seconds, then will take me back to whatever live TV show had been playing. TV scheduled viewing and recording not working, How to access Recordings and Schedule Manager screen without "Smart" remote on 2022 TV, Too many reservations - recording failure. Program didn't record. I have over 45% space available on the DVR. Also, my mom said that today's episode (which is airing right now) is actually showing a rerun, even though the episode description shows that today is its first air date.